Here’s a tricky question.

What do you do when you receive a voicemail from a recruiter or hiring manager and you can’t hear their name in their message?  They want to interview you, you heard the number and want to call back but you don’t know the name of the contact. What do you do?

This is especially troubling when you call a number where an operator answers asking where you’d like to be directed.

What to do?

  • You can ask to be transferred to the Human Resources department
  • Explain to whomever answers, that you received a call regarding ________ position and couldn’t hear the name on the phone. Make sure you express your interest in the position

Never say:

  • I’m not sure who called me but I’m returning their call
  • Oh, hi, someone called me regarding a position

In this case being honest and genuine about the mashed up voicemail works best.

Remember, receptionists are the eyes and ears of the company. The way you act and speak to them is the same as doing so with your recruiter.

If you have a special case and would like to ask our advice please comment on our Facebook page.